Built on Real Experience, Driven by Results
We started ignite-lumix because we've been where you are. Dealing with software bugs that seem impossible to track down, spending hours documenting issues that developers still can't reproduce, and watching projects stall because everyone's speaking a different language about the same problem.
How We Got Here
Our journey from frustrated developers to Thailand's trusted bug tracking specialists didn't happen overnight. It started with a simple realization: most software problems aren't actually technical problems—they're communication problems.
2019 - The Breaking Point
After losing three weeks on a project because a critical bug report got lost in email chains, our founder Kasper decided there had to be a better way. We were tired of playing telephone with bug reports and watching good projects fail because of poor tracking systems.
2021 - Finding Our Focus
Two years of experimenting taught us that Thailand's growing tech scene needed something specific. Not another generic bug tracker, but a system that actually makes sense to both technical and non-technical team members. We built our first custom solution for a Bangkok startup and knew we were onto something.
2023 - Scaling What Works
By now we'd helped over 50 Thai companies streamline their bug tracking processes. We learned that every organization thinks their problems are unique, but the solutions usually aren't. What matters is implementation that fits how teams actually work, not how they think they should work.
2025 - Beyond Bug Tracking
Today, we're more than a service provider. We're the team you call when software quality matters and you need someone who understands both the technical details and the business impact. Our clients stick with us because we solve problems, not just document them.
What Sets Us Apart
Anyone can install a bug tracking tool. We help you build a system that actually prevents problems before they become expensive mistakes. That's the difference between fixing bugs and managing software quality.
Real Numbers from Real Projects
We don't make promises about overnight transformations. But after five years of working with Thai companies, we've seen consistent patterns in what works and what doesn't.
The companies that stick with our approach typically see their bug resolution time cut in half within six months. More importantly, they spend less time in meetings arguing about whose fault something is and more time actually building features their customers want.
Why We Do This Work
Software bugs are inevitable. But the chaos they create doesn't have to be. We've seen too many good projects derailed not because of technical complexity, but because teams couldn't effectively communicate about problems they were facing.
When a bug report says "it doesn't work" and the developer can't reproduce it, that's not a technical problem. It's a process problem. And process problems are solvable if you know what to look for.
"The best bug tracking system is the one your team actually uses. Everything else is just expensive software sitting on a server somewhere."
Kasper Lindström
How We Work With You
Our approach isn't complicated, but it is different. We focus on what actually works in real environments with real deadlines and real budget constraints.
No Magic Solutions
We don't promise overnight fixes or revolutionary approaches. Good bug tracking comes from consistent processes that your team can actually follow. We help you build those processes step by step.
Your Context Matters
A system that works for a 200-person company won't work for a 10-person startup. We spend time understanding how your team actually operates before recommending any changes.
Focus on Prevention
Anyone can help you track bugs faster. We help you catch them earlier, document them better, and prevent the same issues from happening again. That's where the real value is.
Long-term Partnerships
Our best clients have been working with us for years. Not because they can't manage without us, but because we continue to help them improve as their needs evolve and their teams grow.
