Privacy Policy

We take your privacy seriously. This policy explains how Ignite Lumix collects, uses, and protects your personal information when you use our bug tracking and reporting services.

Information We Collect

When you use our services, we collect different types of information to provide you with effective bug tracking and reporting solutions. Here's what we gather and why we need it:

Account Information

  • Your name, email address, and company details when you create an account
  • Password information (stored encrypted and never accessible to our team)
  • Profile preferences and notification settings
  • Billing information for paid services (processed through secure payment providers)

Usage Data

We track how you interact with our platform to improve your experience. This includes pages visited, features used, time spent on different sections, and technical information like your browser type and IP address.

Bug Reports and Project Data

The core of our service involves storing your bug reports, project information, screenshots, and related files. We treat this data with the highest level of security and confidentiality.

How We Use Your Information

We're transparent about how your information helps us deliver better services:

  • Providing and maintaining our bug tracking platform
  • Processing your bug reports and generating detailed analytics
  • Sending you important service updates and notifications
  • Improving our features based on usage patterns and feedback
  • Providing customer support when you need assistance
  • Ensuring platform security and preventing unauthorized access

Important: We never sell your personal information to third parties. Your bug reports and project data remain completely private to your team unless you explicitly choose to share them.

Data Storage and Security

Your information security is our top priority. We implement multiple layers of protection:

Security Measure Description
Encryption All data is encrypted both in transit and at rest using industry-standard AES-256 encryption
Access Controls Strict employee access controls with multi-factor authentication required
Regular Audits Monthly security assessments and penetration testing by third-party experts
Backup Systems Automated daily backups with 99.9% uptime guarantee
Server Location Secure data centers in Thailand with 24/7 physical monitoring

Your Rights and Choices

Under Thailand's Personal Data Protection Act (PDPA) and international privacy standards, you have several important rights:

Access and Correction

You can view and update your personal information anytime through your account settings. For data not accessible through your dashboard, contact our support team.

Data Portability

Request a complete export of your data in a machine-readable format. We'll provide this within 30 days of your request.

Deletion Rights

You can delete your account and all associated data at any time. Some information may be retained for legal compliance purposes for up to 7 years as required by Thai law.

  • Opt out of marketing communications (while keeping essential service notifications)
  • Request detailed information about how your data is processed
  • File complaints with Thailand's Personal Data Protection Commission if needed
  • Withdraw consent for optional data processing activities

Data Sharing and Third Parties

We work with carefully selected service providers to deliver our platform effectively. Here's who we share data with and why:

Essential Service Providers

  • Cloud hosting providers for secure data storage and platform reliability
  • Payment processors for handling subscription billing (they never see your bug reports)
  • Email service providers for sending notifications and updates
  • Analytics tools to understand how our platform is used (with anonymized data only)

All third-party providers are contractually required to protect your data with the same standards we maintain. We never share your actual bug reports or project data with external parties unless legally required.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal requirements:

  • Active account data is retained while your account remains active
  • Deleted accounts are purged from our systems within 90 days
  • Billing records are kept for 7 years as required by Thai tax law
  • System logs and security data are automatically deleted after 2 years
  • Bug reports in deleted projects are permanently removed after 30 days

If you need specific data deleted sooner due to business requirements, contact us directly. We'll work with you to find a solution that meets your needs while maintaining system integrity.

Cookies and Tracking

Our platform uses cookies to enhance your experience and maintain security. Here's what we use and why:

Essential Cookies

Required for platform functionality - these keep you logged in, remember your preferences, and ensure security. These cannot be disabled without breaking core features.

Analytics Cookies

Help us understand how you use our platform so we can improve it. These are optional and can be disabled in your account settings without affecting functionality.

We don't use advertising cookies or share tracking data with marketing companies. Our analytics focus solely on improving your bug tracking experience.

International Data Transfers

While our primary servers are located in Thailand, some of our service providers operate internationally. When data leaves Thailand, we ensure it's protected through:

  • Adequacy decisions recognizing equivalent privacy protections
  • Standard contractual clauses approved by data protection authorities
  • Additional technical safeguards like encryption during transfer
  • Regular audits of international service providers' privacy practices

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When significant changes occur, we'll notify you through:

  • Email notifications to your registered address
  • Prominent notices in your dashboard when you log in
  • Updates on our website with clear change summaries

Continued use of our services after policy updates indicates your acceptance of the changes. If you disagree with updates, you can close your account before they take effect.

Questions or Concerns?

We're here to help with any privacy-related questions or concerns.

Email: privacy@ignite-lumix.com

Phone: +66 74 800 180

Address: 21 ซ.43 (เกษม Sukhumvit Road, Mueang Samut Prakan District, Samut Prakan 10270, Thailand

Our privacy team responds to inquiries within 48 hours during business days. For urgent security concerns, call us directly.

This Privacy Policy was last updated on January 15, 2025